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20Apr2025Select date
Check-out
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Rooms and Guests2 Guests, 1 Room
Key details

About Resort

Km48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Malaysia, 28750
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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals
Superior Twin Room
Max:
2 persons
305 sq. feet 
Bed options:
2 Single beds
Shower
Bathtub
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One-Bedroom King Suite
Max:
2 persons
745 sq. feet 
Bed options:
1 King Size Bed
Shower
Bathtub
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Two-Bedroom Suite
Max:
4 persons
995 sq. feet 
Bed options:
1 King Size Bed
Shower
Bathtub
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Getting around

Explore a range of transportation options for your spa getaway

City Center
Bukit Tinggi3700 ft
Airports
Sultan Abdul Aziz Shah (SZB) 45.2 mi
Kuala Lumpur International (KUL) 68.9 mi

Facilities

The hotel offers amenities for your comfortable stay and unforgettable experiences

General

  • Non-smoking rooms
  • Free parking
  • Safe deposit box
  • 24-hour reception
  • VIP check-in/ -out
  • Express check-in/ -out
  • No pets allowed
  • 24-hour security
  • Baggage storage
  • Elevator
  • Currency exchange
  • Smoke detectors
  • Fire extinguishers
  • Key card access

Sports & Fitness

  • Fitness center
  • Hiking
  • Horseback riding
  • Cycling
  • Tennis court
  • Bowling
  • Golf course
  • Pool tables

Guest Parking

  • Electric kettle
  • Dryer

Services

  • Paid airport shuttle
  • Room service
  • Housekeeping
  • Laundry
  • Dry cleaning

Dining

  • Bar/ Lounge area
  • Special diet menus

Business

  • Business center
  • Meeting/ Banquet facilities
  • Fax/Photocopying

Children

  • Cribs
  • Children's buffet
  • Board games
  • Children's pool
  • Children's play area
  • Game room

Spa & Leisure

  • Outdoor swimming pool
  • Sun loungers
  • Entertainment
  • Garden area
  • Massage
  • Pool with view

Room features

  • Free Wi-Fi in rooms
  • Air conditioning
  • Mini-bar
  • Sitting area
  • Terrace
  • Dining table
  • Ironing facilities

Bathroom

  • Free toiletries

Self-catering

  • Electric kettle
  • Dryer

Media

  • Flat-screen TV
  • AM/FM alarm clock

Room decor

  • Parquet floor
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Location

Km48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Malaysia, 28750
Map view
Km48 Persimpangan Bertingkat, Lebuhraya Karak, Bukit Tinggi, Malaysia, 28750
Nearby
Farm
Rabbit Farm
200 ft
Restaurants
La Flamme
1.7 mi
KM48

Reviews and Ratings <br />

Feedback from previous guests about their experience.
52%
loved the resort and would return for another relaxing stay
Beautiful setting
Outdoor activities
Pest issues
Neglected rooms
5.2/10
Guest rating
Rooms
5.0
Location
6.6
Service
6.4
Dining
5.0
Guest reviews
5.2/10
based on 5 reviews
7.7
7.7/10 based on 2853 reviews
Thomas
United States of America, March  2025
5.0/10

The resort offers a beautiful setting reminiscent of a quaint French village, perfect for family outings and relaxation. While the outdoor activities and fresh air were highlights, the accommodations and service left much to be desired. The rooms showed significant wear and tear, and pest issues were quite troubling. Overall, it has great potential, but they need serious upgrades to enhance the guest experience.

Rooms
5.0
The rooms were unfortunately run-down, with an unpleasant smell and signs of neglect. Ant infestations and outdated amenities made for an uncomfortable stay.
Service
5.0
I found the service to be quite lackluster. While some staff members were friendly and helpful, others seemed disinterested and rude.
Location
7.0
The location is truly relaxing and set in a beautiful hillside, but access to amenities beyond the resort can be a challenge without a car.
Dining
5.0
The dining options were limited, and the quality was not up to par. Breakfast lacked variety and value, which was disappointing.
Facilities
6.0
The facilities included engaging activities, but many needed maintenance, including the overall cleanliness and upkeep.
Beautiful setting
Pest issues
Taylor
United States of America, February  2025
5.0/10

My experience at this hotel was quite disappointing. The rooms were dirty and the check-in process was frustratingly slow. The location has limited dining options, and the breakfast was poor quality. However, I did appreciate the efforts made by the event management team during our family gathering, which added a touch of hospitality.

Rooms
5.0
The room was extremely dirty and dusty, with rust in the bathroom. It definitely was not up to par for what I expected.
Service
5.0
While there were moments of helpfulness from the event management team, overall service at the reception was not great and the breakfast staff seemed overwhelmed and rude.
Location
5.0
The location is quite isolated, with only a French restaurant nearby. You need to drive 30 minutes to find other dining options.
Dining
5.0
Breakfast was very disappointing, with poor quality and limited choices. I expected much better given the hotel’s overall branding.
Facilities
5.0
The swimming pool was extremely small and dirty, which was a letdown for a resort spa.
James
United States of America, January  2025
7.8/10

I had a wonderful stay at this beautiful resort that offers a perfect escape from city life. The location is picturesque and serene, providing great opportunities for relaxation and outdoor activities. The room was comfortable but showed some signs of aging, and although the dining options were nice, I felt they could improve on variety and freshness. Overall, it was a great value for a peaceful weekend getaway.

Rooms
7.0
The room was spacious, but it felt somewhat empty and dated, lacking some amenities I expected. Overall, it was comfortable for my stay.
Service
9.0
The staff was genuinely friendly and helpful throughout my stay, making my experience more enjoyable.
Location
8.0
The resort is beautifully located in nature, providing a cool escape from the heat, although transportation can be a bit tricky without a car.
Dining
7.0
Dining was decent with a good selection, but I wish the options were more varied and refreshed more frequently.
Facilities
8.0
The resort boasts great outdoor activities and scenic views, enhancing the overall experience.
Mark
United States of America, October  2024
6.0/10

I had a mixed experience at this hotel. While the French-themed design and the cozy ambiance were lovely, the service and room quality left much to be desired. My check-in was delayed, and the room I received had some serious cleanliness and maintenance issues. On the bright side, the staff, especially Mr. Mark, was genuinely caring and provided excellent customer service which helped to salvage my stay.

Rooms
5.0
The room I was given was not at all what I expected. It was on a lower level next to the basement parking, and it felt more like an afterthought rather than a proper guest room. It had stains and was quite dingy, which definitely needs improvement.
Service
9.0
The service was a highlight thanks to Mr. Mark, who handled my complaints with professionalism and even upgraded my room after the initial issues. His dedication to guest satisfaction made all the difference.
Location
7.0
The hotel’s location is unique with its French village vibe in a serene setting, which is enjoyable. However, the access to certain amenities is somewhat limited, which could be a downside.
Dining
5.0
The dining options were decent but could use more variety. I expected a buffet, but it was more of a plated service without much choice.
Facilities
6.0
The facilities were adequate but not extraordinary. The pool area was nice, but other aspects like the cleanliness could be improved.
Jean
United States of America, September  2024
5.2/10

My stay at the resort was a mixed bag. While the beautiful location and the breakfast were highlights, I faced several challenges with the dining experience and room cleanliness. The staff was mostly accommodating, but some services definitely need improvement. Overall, I can’t say it was the best experience, and I would consider looking for alternatives next time.

Rooms
5.0
The room was quite dusty, and we even found an old t-shirt left behind, which made us question the cleanliness. Not the best impression.
Service
5.0
Most of the staff were helpful and nice, but the restaurant service was slow and frustrating. Several of our requests took ages to be addressed.
Location
8.0
The resort is in a really beautiful area, conveniently located between Genting Highlands and other activities, making it decent for a short visit.
Dining
5.0
The breakfast was satisfying with decent options, but lunch and dinner were quite disappointing with limited choices and extremely slow service.
Facilities
5.0
The overall facilities seemed to have potential, but the upkeep was lacking; the clog issue in the tub was particularly off-putting.
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Check-in
20Apr2025Select date
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Rooms and Guests2 Guests, 1 Room